Shipping policy

Shipping Policy for SoundHous

At SoundHous, we are committed to providing convenient and reliable shipping services for our customers. Please review our shipping policy to understand how we handle deliveries:

1. Delivery Locations:

  • We offer delivery services within Abuja and Lagos, Nigeria.

2. Delivery Times:

  • Delivery to Abuja: Orders delivered to Abuja typically take between 3 to 4 working days to arrive.
  • Delivery to Lagos: Orders delivered to Lagos typically take between 1 to 2 working days to arrive.

3. Order Processing Time:

  • Orders are processed and dispatched within 1 to 2 working days after payment confirmation.

4. Shipping Methods:

  • In-House Delivery: We have our dedicated delivery team to handle deliveries within our service areas. Our in-house delivery ensures prompt and reliable service for our customers.
  • Logistics Partners: In addition to our in-house delivery team, we also collaborate with reliable logistics services to ensure efficient delivery of your orders.

5. Shipping Charges:

  • Shipping is completely free for all orders shipped within Abuja and Lagos.

6. Tracking Your Order:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

7. Delivery Attempts:

  • Our delivery team and logistics partners will make multiple attempts to deliver your order to the provided address. If no one is available to receive the package after several attempts, we will contact you to arrange an alternative delivery time or location.

8. Delivery Confirmation:

  • Upon successful delivery of your order, you will receive a delivery confirmation email. Please ensure that someone is available to receive the package at the provided address during the expected delivery window.

9. Delivery Restrictions:

  • We currently do not offer international shipping or delivery to locations outside of Abuja and Lagos.

10. Contact Us:

  • If you have any questions or concerns about shipping or delivery, please don't hesitate to contact our customer service team. We're here to assist you!