FAQ

SONOS

What is Sonos?

Sonos is a premium audio brand offering a range of wireless speakers and home audio systems. Their products are known for exceptional sound quality, ease of use, and seamless integration with various smart home platforms.

Can I connect Sonos speakers to my existing audio setup?

Yes, Sonos products are designed to integrate with your existing audio setup. You can use devices like the Sonos Amp or Port to connect your traditional audio equipment to the Sonos ecosystem.

Do I need Wi-Fi to use Sonos speakers?

Yes, Sonos speakers rely on Wi-Fi for streaming music and connecting to other Sonos devices. However, certain models also offer Bluetooth connectivity for added convenience.

Which music streaming services are compatible with Sonos?

Sonos supports a wide range of music streaming services, including Spotify, Apple Music, Amazon Music, Deezer, and Tidal. Check the Sonos app for a complete list of supported services.

Can I control Sonos with voice assistants?

Yes, many Sonos products are compatible with voice assistants like Amazon Alexa and Google Assistant, allowing you to control playback, adjust volume, and more using voice commands.

Are Sonos speakers compatible with smart home systems?

Absolutely. Sonos integrates seamlessly with popular smart home systems, including Apple HomeKit, Google Home, and Amazon Alexa.

Can I create a multi-room audio setup with Sonos?

Yes, Sonos is renowned for its multi-room audio capabilities. You can group multiple speakers together to play synchronized music throughout your home or different tracks in each room.

Can I try out Sonos products before purchasing?

Yes, visit the Soundhous Experience Center to explore Sonos products in a real-world setting. Schedule an appointment for a personalized demonstration.

How to set up the Sonos Speakers

Era 100

Before you start
  • Place your Era 100 in your desired location and connect it to power.
  • Download the Sonos app for iOS or Android. The app will guide you through the set up process.
  • Era 100 must be set up on a WiFi network before it can be used as a Bluetooth speaker.
Set up a new Sonos system with Era 100
  1. Open the Sonos app for iOS or Android.
  2. Select Speaker or component, then create or sign in to your Sonos account.
  3. Select Add on the popup showing your Era 100.
  4. Follow the steps in the app to set up your Era 100 and add your content services.
Add Era 100 to your existing Sonos system
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu and select  Add Speaker or Component.
  3. Follow the steps in the app to add Era 100 to your Sonos system.

Era 300

Before you start
  • Place your Era 300 in your desired location and connect it to power.
  • Download the Sonos app for iOS or Android. The app will guide you through the set up process.
  • Era 300 must be set up on a WiFi network before it can be used as a Bluetooth speaker.
Set up a new Sonos system with Era 300
  1. Open the Sonos app for iOS or Android.
  2. Select Speaker or component, then create or sign in to your Sonos account.
  3. Select Add on the popup showing your Era 300.
  4. Follow the steps in the app to set up your Era 300 and add your content services.
Add Era 300 to your existing Sonos system
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu and select  Add Speaker or Component.
  3. Follow the steps in the app to add Era 300 to your Sonos system.

Roam 2

Before you start

  • Turn on your Sonos Roam 2 by pressing the  Power button on the back or by plugging it in to power via USB cable. Roam 2 will show a blinking green light when it's ready to be set up.
  • Download the Sonos app for iOS or Android. The app will guide you through the set up process.
Set up a new Sonos system with Roam 2
  1. Open the Sonos app for iOS or Android.
  2. Select Set up new system, then create or sign in to your Sonos account.
  3. Select Add on the popup showing your Roam 2.
  4. Follow the steps in the app to set up your Roam 2 and add your content services.
Add Roam 2 to your existing Sonos system
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu and select  Add Speaker or Component.
  3. Follow the steps in the app to add Roam 2 to your Sonos system.

Move 2

Before you start
  • Plug the included charging base into power, then place your Move 2 on the charging base to turn it on. Move 2 will show a blinking green light on the front when it's ready to be set up.
  • Download the Sonos app for iOS or Android. The app will guide you through the set up process.
  • Move 2 must be set up on a WiFi network before it can be used as a Bluetooth speaker.
Set up a new Sonos system with Move 2
  1. Open the Sonos app for iOS or Android.
  2. Select Speaker or component, then create or sign in to your Sonos account.
  3. Select Add on the popup showing your Move 2.
  4. Follow the steps in the app to set up your Move 2 and add your content services.
Add Move 2 to your existing Sonos system
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu and select  Add Speaker or Component.
  3. Follow the steps in the app to add Move 2 to your Sonos system.

Ray

Before you start
  • Download the Sonos app for iOS or Android. Your Ray needs to be set up using the Sonos app before it can play TV audio. Note that Sonos Ray is not compatible with the Sonos S1 Controller app.
  • Place Ray in your desired location and connect it to power.
  • Keep the included optical cable nearby. The Sonos app will guide you on connecting Ray to the optical audio port on your TV.
Set up a new Sonos system with Sonos Ray
  1. Open the Sonos app for iOS or Android.
  2. Select Speaker or component, then create or sign in to your Sonos account.
  3. Select Add on the popup showing your Ray.
  4. Follow the steps in the app to set up your Ray and add your content services.
Add Sonos Ray to your existing Sonos system
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu and select  Add Speaker or Component.
  3. Follow the steps in the app to add Ray to your Sonos system.

Beam

Set up your Sonos Beam

This article will guide you through setting up your Sonos Beam (Gen 2). Note that Beam (Gen 2) is not compatible with the Sonos S1 Controller app. The following steps also apply to setting up Beam (Gen 1), which is compatible with both the latest Sonos app and the S1 Controller app. You can find more information on product features and specs on Beam's product page.

Before you start
  • Download the Sonos app for iOS or Android. Your Beam needs to be set up using the Sonos app before it can play TV audio.
  • Place Beam in your desired location and connect it to power.
  • Keep the included HDMI cable and optical audio adapter ready nearby. The Sonos app will guide you which cables and ports to use when connecting your Beam to your TV.
Set up a new Sonos system with Beam
  1. Open the Sonos app for iOS or Android.
  2. Select Speaker or component, then create or sign in to your Sonos account.
  3. Select Add on the popup showing your Sonos Beam.
  4. Follow the steps in the app to set up your Beam and add your content services.
Add Beam to your existing system
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu and select  Add Speaker or Component.
  3. Follow the steps in the app to add Beam to your Sonos system.

Arc Ultra

Set up your Sonos Arc Ultra

This article will help you get started with setting up your Sonos Arc Ultra. We'll also make sure you're connected properly for Dolby Atmos, provide information on adding surrounds and a Sub, and show you how to add a voice assistant. You can find more information on product features and specs on Arc Ultra’s product page.

Before you start
  • Download the Sonos app for iOS or Android. Your Arc Ultra needs to be set up using the Sonos app before it can play TV audio.
  • Place Arc Ultra in your desired location and connect it to power.
  • Keep the included HDMI cable ready nearby. The Sonos app will guide you on which cables and ports to use when connecting your Arc Ultra to your TV.
Set up a new Sonos system with Arc Ultra
  1. Open the Sonos app for iOS or Android.
  2. Select Speaker or component, then create or sign in to your Sonos account.
  3. Select Add on the popup showing your Sonos Arc Ultra.
  4. Follow the steps in the app to set up your Arc Ultra and add your content services.
Add Arc Ultra to your existing system
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu and select  Add Speaker or Component.
  3. Follow the steps in the app to add Arc Ultra to your Sonos system.

Sub 4

Before you start 
  • Place your Sub in your desired location and connect it to power. Make sure at least one side of the slot is free from obstruction. If you place it vertically against a wall, don’t block the front opening. If you place Sub horizontally on the floor, don’t put anything on top of it.
  • If you are setting up a Sonos home theater speaker and Sub at the same time, set up the home theater speaker first. The app will guide you through adding your Sub during the setup process.
  • If you're adding a Sub to a Sonos speaker that is already set up, follow the steps below.
Compatibility
Home theater compatibility
  • Sub (Gen 1, 2, and 3) are compatible with all Sonos home theater speakers.
  • Sub 4 is compatible with all Sonos home theater speakers except Playbar and Playbase.
Product compatibility
  • Sub 4 is not compatible with Play:1, Play:3, Play:5 (Gen 2), Connect:Amp, SYMFONISK Bookshelf (Gen 1), or SYMFONISK Table lamp (Gen 1).
  • All Sub products are not compatible with Move products, Roam products, ZP80, ZP90, Connect, or Connect:Amp (Gen 1).
App compatibility
  • Sub 4 and Sub (Gen 3) are not compatible with the Sonos S1 Controller app.
Add a Sub
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu.
  3. Under My System, select the room you would like to add your Sub to.
  4. Select  Connect Sub.
  5. Follow the prompts to add the Sub to your Sonos system.

If you have already set up your Sub but would like to use it in a different room, see our article on removing your Sub.

Using two Subs with your home theater speaker

Some Sonos home theater speakers can connect with up to two Subs.

  • Arc Ultra: Compatible with two Sub 4s, Sub (Gen 3)s, or one of each.
  • Arc, Beam (Gen 1 and 2), Ray, and Amp: Compatible with all Sub models in certain configurations:
  • Playbar and Playbase: Compatible with Sub (Gen 1, 2, and 3).

Follow the steps below to add a second Sub to your home theater speaker:

  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu.
  3. Under My System, select the home theater room that already contains a Sub.
  4. Select  Connect Second Sub.
  5. Follow the prompts to add the second Sub to your home theater system.
Change Sub audio settings
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu.
  3. Under My System, select the room that your Sub is in.
  4. Under Sound, select Sub Audio.

You can adjust the settings listed below. If you’ve added two Subs to a room, each setting will apply to both Subs.

Sub Mini

Before you start 
  • Place your Sub Mini in your desired location and connect it to power. Make sure at least one side of the slot is free from obstruction. If you place it vertically against a wall, don’t block the front opening.
  • Sub Mini cannot be added to unamplified or portable Sonos products. See all Sonos products that support Sub Mini.
  • If you are setting up a Sonos home theater speaker and Sub Mini at the same time, set up the home theater speaker first. The app will guide you through adding your Sub Mini during the setup process.
  • If you're adding a Sub Mini to a Sonos speaker that is already set up, follow the steps below.
Add a Sub Mini
  1. Open the Sonos app for iOS or Android.
  2. Go to the  Settings menu.
  3. Under My System, select the room you would like to add your Sub Mini to.
  4. Select  Connect Sub.
  5. Follow the prompts to add the Sub Mini to your Sonos system.

If you have already set up your Sub Mini but would like to use it in a different room, see our article on removing your Sub.