Refund Policy

1. Refund and Return Policy Overview:

At Soundhous, we understand the importance of customer satisfaction. We make every effort to ensure that our products meet your expectations. However, due to the nature of our business and the sensitivity of audio equipment, we generally do not accept returns or offer refunds. This policy is in place to maintain the integrity of our products and to provide a consistent experience for all our customers.

2. Exceptions to the No-Return, No-Refund Policy:

We recognize that there may be exceptional circumstances where a return and refund are necessary. The scenarios in which we will consider a return and issue a refund include:

a. Incorrect Product Delivered:
  • If you receive a product that is different from what you ordered, we will investigate the issue and, if proven, will offer a full refund or send the correct product at no additional cost.

b. Shipping Errors:

  • If there is an error in the shipping process that results in the wrong product being delivered or if your product is lost in transit, we will work to resolve the issue promptly. Please report any shipping errors to us within 7 days of the expected delivery date.

3. Procedure for Return and Refund in Case of Exceptions:

a. Notification: 

  • Please notify our customer support team within the specified timeframe for each exception scenario. Contact us at [email protected] with your order number and relevant photographic evidence.

b. Investigation

  • Our team will thoroughly investigate the issue based on the provided evidence. If the mistake or defect is confirmed, we will initiate the return process.

c. Return Process

  • We will provide you with instructions on returning the item. Please ensure that the item is returned in its original packaging and condition.

d. Refund or Replacement:

  • Upon receiving and inspecting the returned item, we will process either a full refund or dispatch a replacement, as per your preference.

4. Contact Information:

For any inquiries regarding our return and refund policy, or to report an issue with an order, please contact our customer support team at [email protected].

Note: Soundhous reserves the right to amend this policy at its discretion. Any changes will be communicated through our official website.

Thank you for choosing Soundhous. We appreciate your understanding and cooperation.