Return Policy

Return Policy for SoundHous

Thank you for choosing SoundHous for your speaker solutions. We strive to provide you with high-quality products and exceptional customer service. However, we understand that issues may arise, and we are committed to resolving them promptly and fairly.

Faulty Product Returns:

If you receive a faulty product from SoundHous, we offer a comprehensive return policy to ensure your satisfaction. Please carefully review the following guidelines:


You have up to two weeks (14 days) from the date of delivery to initiate a return for a faulty product.

Return Process:

To initiate a return, please fill out our Return Request Form. In the form, you will be required to provide detailed information regarding the issues with the product. Please be as thorough as possible in your explanations.


Once we receive your completed Return Request Form, our team will assess the information provided within 3 to 5 working days. We may reach out to you for additional details if necessary.

Return Authorization:

If our assessment confirms that the product is indeed faulty based on your claim, we will issue a return authorization. You will be instructed to send the faulty speaker back to our store using a tracked shipping method.

Investigation Period:

Upon receiving the returned speaker, we will conduct a thorough investigation within two weeks to verify the reported issues. We may consult with our technical team or conduct tests to assess the product's condition.


If our investigation confirms that the product is faulty as claimed, we will promptly send you a replacement speaker at no additional cost. However, if our investigation reveals that the reported issues were inaccurate or caused by misuse or damage, we reserve the right to return the original speaker to you.

Delivery Costs:

If the investigation determines that the reported issues were inaccurate or caused by misuse or damage, you will be responsible for covering the return shipping costs. We will provide you with the shipping fee details before returning the product to you.